Are you looking to reduce headcount, add efficiencies, and streamline operations?
...and my number one job is to help you level up, stand out, and get ahead in your career, your life, and your community.
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How do you deliver superior customer experiences in your professional services business?
In our own business and working with our clients, we have found four key strategies that helped us on the journey to mastering superior customer experiences so that delivering them became predictable, consistent, and repeatable.
We are now entering what authors Pine and Gilmore call The Experience Economy. In other words, to compete and win in the global services market, companies must go beyond delivering basic products and services. Organizations must create superior customer experiences to drive revenue, profits, customer loyalty, and ultimately, shareholder value.
It doesn’t matter which part of the IT industry you are in, which department, or what your title is. Every job out there involves customer service, and it is up to you and your team to deliver a superior customer experience. Delighting your customers can make a significant impact for your organization’s revenue and bottom line. It can directly and indirectly impact your shareholder value and it will also make a difference in the quality of life for the people that work in your organization.
Reducing operational costs is one of the most important parts of keeping your budget on track and your company functioning smoothly. Have you considered the benefits of outsourcing? Across the US, 59% of companies choose to outsource because it's a great way to cut costs when it comes to overall technology management. With outsourcing, you can significantly reduce your IT costs in several key ways.
Do you run a business? If so, you can probably relate to the knot in your stomach and panicky feeling you get whenever there's a rush job, and you don't have enough specialized workers who can complete the project on time, besides do an efficient job. That's where staff augmentation services come in. Here's what you need to know about staff augmentation and how it can help your business. Consider these four top benefits of staff augmentation, along with a few other considerations.
“I noticed that the dynamic range between what an average person could accomplish and what the best person could accomplish was 50 or 100 to 1. Given that, you’re well advised to go after the cream of the cream…A small team of A+ players can run circles around a giant team of B and C players.” Steve Jobs
As a company in the IT industry, you face many challenges. One of the biggest challenges is customer escalations and minimizing the time consumption they create. In fact, personal services delivery managers can end up spending 40% of their day addressing customer escalations, and others in the C-suite do not fall far behind this.