As a company in the IT industry, you face many challenges. One of the biggest challenges is customer escalations and minimizing the time consumption they create. In fact, personal services delivery managers can end up spending 40% of their day addressing customer escalations, and others in the C-suite do not fall far behind this.
In this whitepaper, you will gain insights on how to:
- Reduce customer escalations
- Address customer satisfaction issues
- Increase profits
- Grow a business with a smaller workforce