The third commitment to customer service is execution, or what we do.
In order to deliver rock star customer service, even in the most complex technical environments, you have to script out the customer experience down to a simple rhythm and execute on that rhythm every single time. Lather, rinse, repeat. This way, the customer knows what to expect, you know how to deliver on those expectations, and no matter what comes up along the way, you have a plan that drives customer confidence, trust and satisfaction.
