Does this sound familiar? You have a brand-new technology product or service and...
One of the best problems to have is a large and growing services backlog. Unfortunately, while this is beneficial for the future, it still creates a big issue when you can't recognize the revenue and profits now.
Top IT professionals are more than their technical skills – they have great soft skills as well. Channeling time and effort into training your team in order to build upon their soft skills is something that should never be overlooked, regardless of industry. Your team will eventually experience a myriad of challenges in the workplace-- why leave them unprepared? If you want your team to be successful and productive workers, it's imperative that you train your team.
...and my number one job is to help you level up, stand out, and get ahead in your career, your life, and your community.
It is something that I’m deeply passionate about. Down to the core of my being, I believe that each of us has the power and potential to live the lives we were meant to live.
I believe that each of us have the opportunity to do the kind of work we were meant to do. To be the person we were meant to be. To achieve our greatest dreams, hopes, and aspirations. To make an impact in our families and communities.
Let me share a story.
How do you deliver superior customer experiences in your professional services business?
In our own business and working with our clients, we have found four key strategies that helped us on the journey to mastering superior customer experiences so that delivering them became predictable, consistent, and repeatable.
We are now entering what authors Pine and Gilmore call The Experience Economy. In other words, to compete and win in the global services market, companies must go beyond delivering basic products and services. Organizations must create superior customer experiences to drive revenue, profits, customer loyalty, and ultimately, shareholder value.
It doesn’t matter which part of the IT industry you are in, which department, or what your title is. Every job out there involves customer service, and it is up to you and your team to deliver a superior customer experience. Delighting your customers can make a significant impact for your organization’s revenue and bottom line. It can directly and indirectly impact your shareholder value and it will also make a difference in the quality of life for the people that work in your organization.
Do you run a business? If so, you can probably relate to the knot in your stomach and panicky feeling you get whenever there's a rush job, and you don't have enough specialized workers who can complete the project on time, besides do an efficient job. That's where staff augmentation services come in. Here's what you need to know about staff augmentation and how it can help your business. Consider these four top benefits of staff augmentation, along with a few other considerations.
As a company in the IT industry, you face many challenges. One of the biggest challenges is customer escalations and minimizing the time consumption they create. In fact, personal services delivery managers can end up spending 40% of their day addressing customer escalations, and others in the C-suite do not fall far behind this.