Does this sound familiar? You have a brand-new technology product or service and...
One of the best problems to have is a large and growing services backlog. Unfortunately, while this is beneficial for the future, it still creates a big issue when you can't recognize the revenue and profits now.
Top IT professionals are more than their technical skills – they have great soft skills as well. Channeling time and effort into training your team in order to build upon their soft skills is something that should never be overlooked, regardless of industry. Your team will eventually experience a myriad of challenges in the workplace-- why leave them unprepared? If you want your team to be successful and productive workers, it's imperative that you train your team.
...and my number one job is to help you level up, stand out, and get ahead in your career, your life, and your community.
It is something that I’m deeply passionate about. Down to the core of my being, I believe that each of us has the power and potential to live the lives we were meant to live.
I believe that each of us have the opportunity to do the kind of work we were meant to do. To be the person we were meant to be. To achieve our greatest dreams, hopes, and aspirations. To make an impact in our families and communities.
Let me share a story.
How do you deliver superior customer experiences in your professional services business?
In our own business and working with our clients, we have found four key strategies that helped us on the journey to mastering superior customer experiences so that delivering them became predictable, consistent, and repeatable.
We are now entering what authors Pine and Gilmore call The Experience Economy. In other words, to compete and win in the global services market, companies must go beyond delivering basic products and services. Organizations must create superior customer experiences to drive revenue, profits, customer loyalty, and ultimately, shareholder value.
Our experience tells us that when it comes to delivering rock star customer service, there are three main commitments you should follow that will not only lead to your success, but also to very satisfied customers.
We’ve all heard the saying that “You never get a second chance to make a great first impression.” But how long do you think it takes for someone to form a first impression of you? An hour? A minute? Maybe just a few seconds?
It doesn’t matter which part of the IT industry you are in, which department, or what your title is. Every job out there involves customer service, and it is up to you and your team to deliver a superior customer experience. Delighting your customers can make a significant impact for your organization’s revenue and bottom line. It can directly and indirectly impact your shareholder value and it will also make a difference in the quality of life for the people that work in your organization.
It’s no secret that non-verbal communication, or body language, speaks volumes when making a first impression. Years ago, Professor Albert Mehrabian came up with the now famous 7 percent rule. He said: