As a company in the IT industry, you face many challenges. One of the biggest challenges is customer escalations and minimizing the time consumption they create. In fact, personal services delivery managers can end up spending 40% of their day addressing customer escalations, and others in the C-suite do not fall far behind this.
In this webinar, you’ll learn how to handle IT project escalations and failures like a pro. No matter the circumstances – even if the stakes are high and emotions are charged – this session will teach you: