Elevate Your IT Company Blog

[WHITEPAPER] Four Key Strategies of Superior Customer Experiences

[fa icon="calendar'] Jan 23, 2019 11:13:00 AM / by Steve Satterwhite posted in Customer Service, IT industry

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How do you deliver superior customer experiences in your professional services business? 

In our own business and working with our clients, we have found four key strategies that helped us on the journey to mastering superior customer experiences so that delivering them became predictable, consistent, and repeatable.

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The Experience Economy

[fa icon="calendar'] Jan 17, 2019 11:09:00 AM / by Steve Satterwhite posted in Customer Service, IT industry

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We are now entering what authors Pine and Gilmore call The Experience Economy.  In other words, to compete and win in the global services market, companies must go beyond delivering basic products and services. Organizations must create superior customer experiences to drive revenue, profits, customer loyalty, and ultimately, shareholder value. 

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[WHITEPAPER] Superior Customer Experiences in IT Services

[fa icon="calendar'] Jan 3, 2019 11:03:00 AM / by Steve Satterwhite posted in Customer Service, IT industry

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It doesn’t matter which part of the IT industry you are in, which department, or what your title is. Every job out there involves customer service, and it is up to you and your team to deliver a superior customer experience. Delighting your customers can make a significant impact for your organization’s revenue and bottom line. It can directly and indirectly impact your shareholder value and it will also make a difference in the quality of life for the people that work in your organization.

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