Elevate Your Company Blog

[WHITEPAPER] Superior Customer Experiences in IT Services

[fa icon="calendar'] Jan 3, 2019 11:03:00 AM / by Steve Satterwhite posted in Customer Service, IT industry

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It doesn’t matter which part of the IT industry you are in, which department, or what your title is. Every job out there involves customer service, and it is up to you and your team to deliver a superior customer experience. Delighting your customers can make a significant impact for your organization’s revenue and bottom line. It can directly and indirectly impact your shareholder value and it will also make a difference in the quality of life for the people that work in your organization.

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How to Reduce IT Operating Costs Through Outsourcing

[fa icon="calendar'] Dec 27, 2018 10:47:00 AM / by Steve Satterwhite posted in IT Workplace, Effective Teams, Outsourcing

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Reducing operational costs is one of the most important parts of keeping your budget on track and your company functioning smoothly. Have you considered the benefits of outsourcing? Across the US, 59% of companies choose to outsource because it's a great way to cut costs when it comes to overall technology management. With outsourcing, you can significantly reduce your IT costs in several key ways. 

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First and Lasting Impressions - #3 Follow the 7% Rule

[fa icon="calendar'] Dec 13, 2018 9:09:00 AM / by Steve Satterwhite posted in 7% Rule, First and Lasting Impressions, IT industry, News

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It’s no secret that non-verbal communication, or body language, speaks volumes when making a first impression. Years ago, Professor Albert Mehrabian came up with the now famous 7 percent rule. He said:

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Video Interview Tips: Are Your Ready for Your Close-Up?

[fa icon="calendar'] Dec 6, 2018 10:59:00 AM / by Steve Satterwhite posted in Interviews

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Video interviews, a fun new way to add stress and pressure to an interview. Although you won’t have to worry about traffic, parking, or going to the wrong suite, you now have to worry about connectivity, background choice, and acting natural in front of a camera.

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The Kick-Off Meeting

[fa icon="calendar'] Nov 21, 2018 8:46:00 AM / by Steve Satterwhite posted in Effective Meetings, IT Workplace

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Whether you’re starting a new job, a new project, you were assigned to a new team or have a new manager, the Kickoff Meeting is one of the most impactful ways you can set yourself up for success.

When we do this the right way, the Kickoff Meeting sets the tone for any new venture. It’s your chance to make an outstanding first impression. It’s the moment to connect and build rapport with peers, managers and high-level leaders. 

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The Top Four Benefits of Staff Augmentation Services

[fa icon="calendar'] Nov 21, 2018 8:07:00 AM / by Steve Satterwhite posted in IT industry, IT Organizations, IT Workplace, IT Projects, Successful Teams

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Do you run a business? If so, you can probably relate to the knot in your stomach and panicky feeling you get whenever there's a rush job, and you don't have enough specialized workers who can complete the project on time, besides do an efficient job. That's where staff augmentation services come in. Here's what you need to know about staff augmentation and how it can help your business. Consider these four top benefits of staff augmentation, along with a few other considerations. 

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What Does a Customer-Focused Consultant Look Like?

[fa icon="calendar'] Nov 15, 2018 8:45:00 AM / by Steve Satterwhite posted in Customer Service

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Delivering customer satisfaction is crucial as a consultant. If your ultimate objective is to garner future business with that customer or ask for a referral, if you hone in on making that client satisfied you will turn a project into a long-lasting relationship.

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How to Handle Escalations - Part I

[fa icon="calendar'] Nov 8, 2018 10:48:00 AM / by Steve Satterwhite posted in Business Escalations, IT industry, News

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No one wants to find themselves in an escalation. In the bestselling book, Crucial Conversations, the authors teach us that many times we step into an emotionally-charged situation full of positive intent. Unfortunately, others involved in the same situation aren’t feeling as positive. The bad news is, this is a typical part of doing business.

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Communications Basics: Meeting Etiquette

[fa icon="calendar'] Oct 30, 2018 10:32:00 AM / by Steve Satterwhite posted in Communication, Effective Meetings

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Meeting Etiquette

Think about the last time you were invited to a business meeting. How did you feel? If you’re like a lot of people, your immediate thought might be that the meeting is going to be a waste of time, begin complain to your colleagues, roll your eyes, and expect to be bored.

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5 Reasons Why Your IT Organization Must Only Hire A Players

[fa icon="calendar'] Oct 30, 2018 9:30:00 AM / by Steve Satterwhite posted in A Player

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“I noticed that the dynamic range between what an average person could accomplish and what the best person could accomplish was 50 or 100 to 1. Given that, you’re well advised to go after the cream of the cream…A small team of A+ players can run circles around a giant team of B and C players.” Steve Jobs

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