IT Company Blog

Steve Satterwhite

Steve Satterwhite

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ENTELLIGENCE REDUCES CLIENT HEADCOUNT BY 65% AND EXCEEDS OBJECTIVES BY 100%

[fa icon="calendar'] Feb 20, 2019 11:48:00 AM / by Steve Satterwhite posted in IT Workplace, Effective Teams, Outsourcing, Elevate

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Are you looking to reduce headcount, add efficiencies, and streamline operations?

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My Number One Goal is to ELEVATE...

[fa icon="calendar'] Feb 5, 2019 9:52:00 AM / by Steve Satterwhite posted in IT industry, Elevate

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...and my number one job is to help you level up, stand out, and get ahead in your career, your life, and your community.

It is something that I’m deeply passionate about. Down to the core of my being, I believe that each of us has the power and potential to live the lives we were meant to live.

I believe that each of us have the opportunity to do the kind of work we were meant to do. To be the person we were meant to be. To achieve our greatest dreams, hopes, and aspirations. To make an impact in our families and communities.

Let me share a story.

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Four Key Strategies of Superior Customer Experiences

[fa icon="calendar'] Jan 23, 2019 11:13:00 AM / by Steve Satterwhite posted in Customer Service, IT industry

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How do you deliver superior customer experiences in your professional services business? 

In our own business and working with our clients, we have found four key strategies that helped us on the journey to mastering superior customer experiences so that delivering them became predictable, consistent, and repeatable.

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The Experience Economy

[fa icon="calendar'] Jan 17, 2019 11:09:00 AM / by Steve Satterwhite posted in Customer Service, IT industry

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We are now entering what authors Pine and Gilmore call The Experience Economy.  In other words, to compete and win in the global services market, companies must go beyond delivering basic products and services. Organizations must create superior customer experiences to drive revenue, profits, customer loyalty, and ultimately, shareholder value. 

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[WHITEPAPER] Superior Customer Experiences in IT Services

[fa icon="calendar'] Jan 3, 2019 11:03:00 AM / by Steve Satterwhite posted in Customer Service, IT industry

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It doesn’t matter which part of the IT industry you are in, which department, or what your title is. Every job out there involves customer service, and it is up to you and your team to deliver a superior customer experience. Delighting your customers can make a significant impact for your organization’s revenue and bottom line. It can directly and indirectly impact your shareholder value and it will also make a difference in the quality of life for the people that work in your organization.

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How to Reduce IT Operating Costs Through Outsourcing

[fa icon="calendar'] Dec 27, 2018 10:47:00 AM / by Steve Satterwhite posted in IT Workplace, Effective Teams, Outsourcing

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Reducing operational costs is one of the most important parts of keeping your budget on track and your company functioning smoothly. Have you considered the benefits of outsourcing? Across the US, 59% of companies choose to outsource because it's a great way to cut costs when it comes to overall technology management. With outsourcing, you can significantly reduce your IT costs in several key ways. 

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The Top Four Benefits of Staff Augmentation Services

[fa icon="calendar'] Nov 21, 2018 8:07:00 AM / by Steve Satterwhite posted in IT industry, IT Organizations, IT Workplace, IT Projects, Successful Teams

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Do you run a business? If so, you can probably relate to the knot in your stomach and panicky feeling you get whenever there's a rush job, and you don't have enough specialized workers who can complete the project on time, besides do an efficient job. That's where staff augmentation services come in. Here's what you need to know about staff augmentation and how it can help your business. Consider these four top benefits of staff augmentation, along with a few other considerations. 

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5 Reasons Why Your IT Organization Must Only Hire A Players

[fa icon="calendar'] Oct 30, 2018 9:30:00 AM / by Steve Satterwhite posted in A Player

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“I noticed that the dynamic range between what an average person could accomplish and what the best person could accomplish was 50 or 100 to 1. Given that, you’re well advised to go after the cream of the cream…A small team of A+ players can run circles around a giant team of B and C players.” Steve Jobs

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Decrease Customer Escalations in the IT Industry

[fa icon="calendar'] Oct 19, 2018 10:00:00 AM / by Steve Satterwhite posted in IT industry, Escalations

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As a company in the IT industry, you face many challenges. One of the biggest challenges is customer escalations and minimizing the time consumption they create. In fact, personal services delivery managers can end up spending 40% of their day addressing customer escalations, and others in the C-suite do not fall far behind this.

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7 Qualities of Effective Teams

[fa icon="calendar'] Oct 3, 2018 10:20:00 AM / by Steve Satterwhite posted in Successful Teams

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It is easy to identify effective teams. Those teams meet their deadlines, produce quality results and most importantly, deliver on the mission and purpose of the team.

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