Elevate Your IT Company Blog

Steve Satterwhite

Steve Satterwhite

Recent Posts

Grow Your Cloud Business. Drive Product Adoption. Stay in Control.

[fa icon="calendar'] Oct 15, 2019 9:00:00 AM / by Steve Satterwhite posted in IT Projects, Outsourcing, Cloud

[fa icon="comment"] 0 Comments

 

Read More [fa icon="long-arrow-right"]

The Entelligence Services Velocity Program

[fa icon="calendar'] Sep 17, 2019 10:30:00 AM / by Steve Satterwhite posted in IT industry, IT Projects

[fa icon="comment"] 0 Comments

Does this sound familiar? You have a brand-new technology product or service and...

Read More [fa icon="long-arrow-right"]

[CASE STUDY] Recognize Revenue and Profits Faster

[fa icon="calendar'] Jun 18, 2019 8:41:00 AM / by Steve Satterwhite posted in IT industry, IT Organizations, IT Projects

[fa icon="comment"] 0 Comments

One of the best problems to have is a large and growing services backlog. Unfortunately, while this is beneficial for the future, it still creates a big issue when you can't recognize the revenue and profits now.

Read More [fa icon="long-arrow-right"]

The Value of Training Your Team

[fa icon="calendar'] May 15, 2019 1:40:00 PM / by Steve Satterwhite posted in IT industry, IT Workplace, Training

[fa icon="comment"] 0 Comments

Top IT professionals are more than their technical skills – they have great soft skills as well. Channeling time and effort into training your team in order to build upon their soft skills is something that should never be overlooked, regardless of industry. Your team will eventually experience a myriad of challenges in the workplace-- why leave them unprepared? If you want your team to be successful and productive workers, it's imperative that you train your team.

Read More [fa icon="long-arrow-right"]

[CASE STUDY] Entelligence Reduces Client Headcount By 65% And Exceeds Objectives By 100%

[fa icon="calendar'] Feb 20, 2019 11:48:00 AM / by Steve Satterwhite posted in IT Workplace, Effective Teams, Outsourcing, Elevate

[fa icon="comment"] 0 Comments

Are you looking to reduce headcount, add efficiencies, and streamline operations?

Read More [fa icon="long-arrow-right"]

My Number One Goal is to ELEVATE...

[fa icon="calendar'] Feb 5, 2019 9:52:00 AM / by Steve Satterwhite posted in IT industry, Elevate

[fa icon="comment"] 1 Comment

...and my number one job is to help you level up, stand out, and get ahead in your career, your life, and your community.

It is something that I’m deeply passionate about. Down to the core of my being, I believe that each of us has the power and potential to live the lives we were meant to live.

I believe that each of us have the opportunity to do the kind of work we were meant to do. To be the person we were meant to be. To achieve our greatest dreams, hopes, and aspirations. To make an impact in our families and communities.

Let me share a story.

Read More [fa icon="long-arrow-right"]

[WHITEPAPER] Four Key Strategies of Superior Customer Experiences

[fa icon="calendar'] Jan 23, 2019 11:13:00 AM / by Steve Satterwhite posted in Customer Service, IT industry

[fa icon="comment"] 0 Comments

How do you deliver superior customer experiences in your professional services business? 

In our own business and working with our clients, we have found four key strategies that helped us on the journey to mastering superior customer experiences so that delivering them became predictable, consistent, and repeatable.

Read More [fa icon="long-arrow-right"]

The Experience Economy

[fa icon="calendar'] Jan 17, 2019 11:09:00 AM / by Steve Satterwhite posted in Customer Service, IT industry

[fa icon="comment"] 0 Comments

We are now entering what authors Pine and Gilmore call The Experience Economy.  In other words, to compete and win in the global services market, companies must go beyond delivering basic products and services. Organizations must create superior customer experiences to drive revenue, profits, customer loyalty, and ultimately, shareholder value. 

Read More [fa icon="long-arrow-right"]

[WHITEPAPER] Superior Customer Experiences in IT Services

[fa icon="calendar'] Jan 3, 2019 11:03:00 AM / by Steve Satterwhite posted in Customer Service, IT industry

[fa icon="comment"] 0 Comments

It doesn’t matter which part of the IT industry you are in, which department, or what your title is. Every job out there involves customer service, and it is up to you and your team to deliver a superior customer experience. Delighting your customers can make a significant impact for your organization’s revenue and bottom line. It can directly and indirectly impact your shareholder value and it will also make a difference in the quality of life for the people that work in your organization.

Read More [fa icon="long-arrow-right"]

How to Reduce IT Operating Costs Through Outsourcing

[fa icon="calendar'] Dec 27, 2018 10:47:00 AM / by Steve Satterwhite posted in IT Workplace, Effective Teams, Outsourcing

[fa icon="comment"] 0 Comments

Reducing operational costs is one of the most important parts of keeping your budget on track and your company functioning smoothly. Have you considered the benefits of outsourcing? Across the US, 59% of companies choose to outsource because it's a great way to cut costs when it comes to overall technology management. With outsourcing, you can significantly reduce your IT costs in several key ways. 

Read More [fa icon="long-arrow-right"]