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The Steps to Overcoming Challenging Customers: #3 Execution

[fa icon="calendar'] Apr 11, 2017 2:52:44 PM / by Steve Satterwhite posted in Execution, IT industry, News, Three commitments of customer service

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The third commitment to customer service is execution, or what we do. 

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The Steps to Overcoming Challenging Customers: #2 Communication

[fa icon="calendar'] Apr 3, 2017 12:50:50 PM / by Steve Satterwhite posted in Communication, IT industry, News, Three commitments of customer service

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The second commitment to customer service is communication, or what we say. It’s estimated that over half of all IT projects fail at some point. Many think this is because of poor planning, inadequate technology, minimal funding or lack of resources. These factors could be the case in a small segment of failures but in my experience, most IT projects fail due to a lack of soft skills; and more specifically the lack of communication skills among highly technical people. To execute affectively and achieve the highest level of customer satisfaction, IT professionals must master the art of communication.

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