IT Professional Blog

Delivering Rockstar Customer Service

[fa icon="calendar'] Mar 7, 2017 9:27:00 AM / by Steve Satterwhite posted in EntelligenceU, Customer Service

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We all know that customer satisfaction, or the customer experience, is really important to the success of all businesses. It doesn’t matter if it’s business-to-business, or B2B, or business-to-customer, or B2C. Companies with poor customer satisfaction are guaranteed one thing: they’re going out of business...

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The Steps to Overcoming Challenging Customers: #1 Vision

[fa icon="calendar'] Feb 28, 2017 9:22:00 AM / by Steve Satterwhite posted in EntelligenceU, Customer Service

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Our experience tells us that when it comes to delivering rock star customer service, there are three main commitments you should follow that will not only lead to your success, but also to very satisfied customers.

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They're Looking for the Top 10%

[fa icon="calendar'] Feb 21, 2017 11:49:00 AM / by Steve Satterwhite posted in EntelligenceU, A Player

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Steve Jobs was right. He said that “A small team of A players can run circles around a giant team of B and C players.” Put simply, an A player is someone in the top 10% of the available talent pool. They communicate effectively, are honest, transparent and eager to learn, and they just don’t quit. B players make up the next 25% of the talent pool. Then there’s the C players – they’re everyone else.

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Become More Valuable

[fa icon="calendar'] Feb 14, 2017 9:32:00 AM / by Steve Satterwhite posted in EntelligenceU, A Player, A Player Value

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Think about this: Apple is a company that, as of today, is valued at around $490 billion. Now I’m not saying that Apple got to that level of success just by hiring A players. But if we only look at the people who work for Apple and we know Apple only hires A players, we can attribute some of – perhaps even a lot of – the company’s success to who they hire.

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How You Get to the Top 10%

[fa icon="calendar'] Feb 7, 2017 9:30:00 AM / by Steve Satterwhite posted in EntelligenceU, A Player, Top 10%

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The top 10% of IT consultants – the A players – have 5 traits that put them head and shoulders above the rest of the crowd. The traits may seem simple but, the key to success here is consistency. Only doing some of these things and not others won’t add up to A player status...

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