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What Does a Customer-Focused Consultant Look Like?

[fa icon="calendar'] Sep 5, 2017 8:45:47 AM / by Steve Satterwhite posted in Customer Service

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Delivering customer satisfaction is crucial as a consultant. If your ultimate objective is to garner future business with that customer or ask for a referral, if you hone in on making that client satisfied you will turn a project into a long-lasting relationship.

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Delivering Rockstar Customer Service

[fa icon="calendar'] Mar 7, 2017 9:27:00 AM / by Steve Satterwhite posted in EntelligenceU, Customer Service

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We all know that customer satisfaction, or the customer experience, is really important to the success of all businesses. It doesn’t matter if it’s business-to-business, or B2B, or business-to-customer, or B2C. Companies with poor customer satisfaction are guaranteed one thing: they’re going out of business...

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The Steps to Overcoming Challenging Customers: #1 Vision

[fa icon="calendar'] Feb 28, 2017 9:22:00 AM / by Steve Satterwhite posted in EntelligenceU, Customer Service

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Our experience tells us that when it comes to delivering rock star customer service, there are three main commitments you should follow that will not only lead to your success, but also to very satisfied customers.

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