IT Professional Blog

How to Handle Escalations - Part I

[fa icon="calendar'] Nov 8, 2018 10:48:00 AM / by Steve Satterwhite posted in Business Escalations, IT industry, News

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No one wants to find themselves in an escalation. In the bestselling book, Crucial Conversations, the authors teach us that many times we step into an emotionally-charged situation full of positive intent. Unfortunately, others involved in the same situation aren’t feeling as positive. The bad news is, this is a typical part of doing business.

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