Elevate Your IT Career Blog

How to Convert IT Project Escalations into Success Stories

[fa icon="calendar'] Aug 29, 2018 1:35:00 PM / by Steve Satterwhite posted in Communication, Escalations, IT Projects

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In this webinar, you’ll learn how to handle IT project escalations and failures like a pro. No matter the circumstances – even if the stakes are high and emotions are charged – this session will teach you: 

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Delivering Rockstar Customer Service

[fa icon="calendar'] Jul 18, 2018 8:47:00 AM / by Steve Satterwhite

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We all know that customer satisfaction, or the customer experience, is really important to the success of all businesses. It doesn’t matter if it’s business-to-business, or B2B, or business-to-customer, or B2C. Companies with poor customer satisfaction are guaranteed one thing: they’re going out of business...

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The A Player Impact

[fa icon="calendar'] Aug 30, 2017 10:50:16 AM / by Steve Satterwhite posted in A Player

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In our last blog post, I wrote that Steve Jobs said A players are 50-100 times more productive than B or C players. Here again I mention Steve: he credited Apple’s ability to find, hire and retain A players as a key driver in the company’s unprecedented success.

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Becoming An A Player: Embrace the Five Traits

[fa icon="calendar'] Aug 1, 2017 10:52:17 AM / by Steve Satterwhite posted in A Player

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Over the past 20 years Entelligence consultants have delivered over 30,000 enterprise IT projects. And what we’ve found is that the top 10% of IT consultants – the A players - have 5 traits that put them head and shoulders above the rest of the crowd.

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Communication Masters Avoid These 5 Common Mistakes

[fa icon="calendar'] Jun 15, 2017 10:56:45 AM / by Steve Satterwhite posted in Communication

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Communication is vital to making relationships work. Whether the relationship is professional or personal, communication will continue to be a hot topic since it’s something we can all improve on. A quick Google search for “communication” yields 1,110,000,000 results while “effective communication skills” has 72,100,000 results.

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5 Tips to Get Noticed - #2 Smile

[fa icon="calendar'] May 3, 2017 2:01:49 PM / by Steve Satterwhite posted in First and Lasting Impressions, IT industry, News, Smile

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Smile! I know that may sound simple but you may not know that a simple smile can make a very big impact.

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5 Tips to Get Noticed - #1 Be On Time

[fa icon="calendar'] Apr 27, 2017 9:31:31 AM / by Steve Satterwhite posted in Be On Time, First and Lasting Impressions, IT industry, News

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We’ve all heard the saying that “You never get a second chance to make a great first impression.” But how long do you think it takes for someone to form a first impression of you? An hour? A minute? Maybe just a few seconds?

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8 Steps to Avoid Boring Meetings

[fa icon="calendar'] Apr 18, 2017 2:15:19 PM / by Steve Satterwhite posted in Effective Meetings, IT industry, News

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Think about the last time you were invited to a business meeting. How did you feel? If you’re like a lot of people, your immediate thought might be that the meeting is going to be a waste of time, you may complain to your colleagues and expect to be bored.

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The Steps to Overcoming Challenging Customers: #3 Execution

[fa icon="calendar'] Apr 11, 2017 2:52:44 PM / by Steve Satterwhite posted in Execution, IT industry, News, Three commitments of customer service

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The third commitment to customer service is execution, or what we do. 

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Hearing or Listening: Which One Are You Doing?

[fa icon="calendar'] Apr 5, 2017 10:04:25 AM / by Steve Satterwhite posted in Communication

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There is a big difference between someone hearing  you and someone listening  to you. Just because someone is physically able to hear you, doesn’t mean that they’re consciously listening and processing what you’re saying.

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