In this webinar, you’ll learn how to handle IT project escalations and failures like a pro. No matter the circumstances – even if the stakes are high and emotions are charged – this session will teach you:
- How to work through situations with strength and confidence by using the skills CIO Magazine says are crucial to advancing your IT career
- How to build trust and respect in all directions: within your team, up to your manager and out to your stakeholders
- The 5 tips to stay cool when handling critical situations and emotionally-charged people
- The 3 skills that guarantee a very satisfied customer experience every time
Effectively handling escalations is just one of the nine modules in the Entelligence Certified IT Professional training powered by New Horizons.