Our experience tells us that when it comes to delivering rock star customer service, there are three main commitments you should follow that will not only lead to your success, but also to very satisfied customers.
We’ve all heard the saying that “You never get a second chance to make a great first impression.” But how long do you think it takes for someone to form a first impression of you? An hour? A minute? Maybe just a few seconds?
It’s no secret that non-verbal communication, or body language, speaks volumes when making a first impression. Years ago, Professor Albert Mehrabian came up with the now famous 7 percent rule. He said:
Video interviews, a fun new way to add stress and pressure to an interview. Although you won’t have to worry about traffic, parking, or going to the wrong suite, you now have to worry about connectivity, background choice, and acting natural in front of a camera.
Whether you’re starting a new job, a new project, you were assigned to a new team or have a new manager, the Kickoff Meeting is one of the most impactful ways you can set yourself up for success.
When we do this the right way, the Kickoff Meeting sets the tone for any new venture. It’s your chance to make an outstanding first impression. It’s the moment to connect and build rapport with peers, managers and high-level leaders.
Delivering customer satisfaction is crucial as a consultant. If your ultimate objective is to garner future business with that customer or ask for a referral, if you hone in on making that client satisfied you will turn a project into a long-lasting relationship.
No one wants to find themselves in an escalation. In the bestselling book, Crucial Conversations, the authors teach us that many times we step into an emotionally-charged situation full of positive intent. Unfortunately, others involved in the same situation aren’t feeling as positive. The bad news is, this is a typical part of doing business.
Think about the last time you were invited to a business meeting. How did you feel? If you’re like a lot of people, your immediate thought might be that the meeting is going to be a waste of time, begin complain to your colleagues, roll your eyes, and expect to be bored.
Oh, the resume. The bane of many a job-seeker’s existence but the primary source of information for hiring managers and recruiters.
There are some pretty standard pieces of advice when creating your resume and some that maybe you’re not aware of. We’ve compiled all our resume tips into a comprehensive list to help you ensure that your resume isn’t doing more harm than good.
Steve Jobs was right. He said that “A small team of A players can run circles around a giant team of B and C players.” And he said that there was a huge difference between what an average person – a B player – can accomplish, and what the best person – an A player – can accomplish. He noted that A players accomplish 50-100 times more than average, B players.