In this webinar, you’ll learn how to handle IT project escalations and failures like a pro. No matter the circumstances – even if the stakes are high and emotions are charged – this session will teach you:
We all know that customer satisfaction, or the customer experience, is really important to the success of all businesses. It doesn’t matter if it’s business-to-business, or B2B, or business-to-customer, or B2C. Companies with poor customer satisfaction are guaranteed one thing: they’re going out of business...
Delivering customer satisfaction is crucial as a consultant. If your ultimate objective is to garner future business with that customer or ask for a referral, if you hone in on making that client satisfied you will turn a project into a long-lasting relationship.
In our last blog post, I wrote that Steve Jobs said A players are 50-100 times more productive than B or C players. Here again I mention Steve: he credited Apple’s ability to find, hire and retain A players as a key driver in the company’s unprecedented success.
Over the past 20 years Entelligence consultants have delivered over 30,000 enterprise IT projects. And what we’ve found is that the top 10% of IT consultants – the A players - have 5 traits that put them head and shoulders above the rest of the crowd.
Steve Jobs was right. He said that “A small team of A players can run circles around a giant team of B and C players.” And he said that there was a huge difference between what an average person – a B player – can accomplish, and what the best person – an A player – can accomplish. He noted that A players accomplish 50-100 times more than average, B players.
Communication is vital to making relationships work. Whether the relationship is professional or personal, communication will continue to be a hot topic since it’s something we can all improve on. A quick Google search for “communication” yields 1,110,000,000 results while “effective communication skills” has 72,100,000 results.
Video interviews, a fun new way to add stress and pressure to an interview. Although you won’t have to worry about traffic, parking, or going to the wrong suite, you now have to worry about connectivity, background choice, and acting natural in front of a camera.
Smile! I know that may sound simple but you may not know that a simple smile can make a very big impact.
We’ve all heard the saying that “You never get a second chance to make a great first impression.” But how long do you think it takes for someone to form a first impression of you? An hour? A minute? Maybe just a few seconds?