IT Professional Blog

What Does a Customer-Focused Consultant Look Like?

[fa icon="calendar'] Nov 15, 2018 8:45:00 AM / by Steve Satterwhite posted in Customer Service

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Delivering customer satisfaction is crucial as a consultant. If your ultimate objective is to garner future business with that customer or ask for a referral, if you hone in on making that client satisfied you will turn a project into a long-lasting relationship.

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How to Handle Escalations - Part I

[fa icon="calendar'] Nov 8, 2018 10:48:00 AM / by Steve Satterwhite posted in Business Escalations, IT industry, News

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No one wants to find themselves in an escalation. In the bestselling book, Crucial Conversations, the authors teach us that many times we step into an emotionally-charged situation full of positive intent. Unfortunately, others involved in the same situation aren’t feeling as positive. The bad news is, this is a typical part of doing business.

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Communications Basics: Meeting Etiquette

[fa icon="calendar'] Oct 30, 2018 10:32:00 AM / by Steve Satterwhite posted in Effective Meetings, Communication

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Meeting Etiquette

Think about the last time you were invited to a business meeting. How did you feel? If you’re like a lot of people, your immediate thought might be that the meeting is going to be a waste of time, begin complain to your colleagues, roll your eyes, and expect to be bored.

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13 Resume Tips to Get You a Call Back

[fa icon="calendar'] Oct 17, 2018 10:06:00 AM / by Steve Satterwhite posted in Resumes

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Oh, the resume. The bane of many a job-seeker’s existence but the primary source of information for hiring managers and recruiters.

There are some pretty standard pieces of advice when creating your resume and some that maybe you’re not aware of. We’ve compiled all our resume tips into a comprehensive list to help you ensure that your resume isn’t doing more harm than good.

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They're All Looking for A Players

[fa icon="calendar'] Oct 3, 2018 10:38:00 AM / by Steve Satterwhite posted in A Player

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Steve Jobs was right. He said that “A small team of A players can run circles around a giant team of B and C players.” And he said that there was a huge difference between what an average person – a B player – can accomplish, and what the best person – an A player – can accomplish. He noted that A players accomplish 50-100 times more than average, B players.

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How to Convert IT Project Escalations into Success Stories

[fa icon="calendar'] Aug 29, 2018 1:35:00 PM / by Steve Satterwhite posted in Communication, Escalations, IT Projects

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In this webinar, you’ll learn how to handle IT project escalations and failures like a pro. No matter the circumstances – even if the stakes are high and emotions are charged – this session will teach you: 

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Delivering Rockstar Customer Service

[fa icon="calendar'] Jul 18, 2018 8:47:00 AM / by Steve Satterwhite

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We all know that customer satisfaction, or the customer experience, is really important to the success of all businesses. It doesn’t matter if it’s business-to-business, or B2B, or business-to-customer, or B2C. Companies with poor customer satisfaction are guaranteed one thing: they’re going out of business...

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The A Player Impact

[fa icon="calendar'] Aug 30, 2017 10:50:16 AM / by Steve Satterwhite posted in A Player

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In our last blog post, I wrote that Steve Jobs said A players are 50-100 times more productive than B or C players. Here again I mention Steve: he credited Apple’s ability to find, hire and retain A players as a key driver in the company’s unprecedented success.

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Becoming An A Player: Embrace the Five Traits

[fa icon="calendar'] Aug 1, 2017 10:52:17 AM / by Steve Satterwhite posted in A Player

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Over the past 20 years Entelligence consultants have delivered over 30,000 enterprise IT projects. And what we’ve found is that the top 10% of IT consultants – the A players - have 5 traits that put them head and shoulders above the rest of the crowd.

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Communication Masters Avoid These 5 Common Mistakes

[fa icon="calendar'] Jun 15, 2017 10:56:45 AM / by Steve Satterwhite posted in Communication

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Communication is vital to making relationships work. Whether the relationship is professional or personal, communication will continue to be a hot topic since it’s something we can all improve on. A quick Google search for “communication” yields 1,110,000,000 results while “effective communication skills” has 72,100,000 results.

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